Privacy Policy

Privacy Policy
Effective Date: 1st April 2026 

Welcome to Katie Redding Therapy. I provide counselling and psychotherapy services. I am committed to protecting your personal data and maintaining your confidentiality in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). 

Information I Collect 

I may collect and process the following information: 

• Personal Information: Name, email address, phone number, and any details you provide through contact forms or emails.  
• Sensitive Information: Personal or health-related information (e.g., mental health details) shared voluntarily during contact or therapy sessions.  
• Technical Data: IP address, browser type, and website usage data collected via cookies.  

How I Use Your Information 

I use your information to: 

• Respond to enquiries and provide counselling services  
• Manage appointments and communication  
• Maintain records in line with professional and legal obligations  
• Improve the website and services  
• Ensure website security  

Lawful Basis for Processing 

I process your personal data under the following lawful bases: 

• Consent: When you contact me or agree to therapy  
• Legitimate Interests: To operate and improve my services  
• Legal Obligation: To comply with applicable laws  
• Provision of Health Care: For delivering counselling and psychotherapy services  

Confidentiality 

All client information is treated as strictly confidential. Information shared during therapy will not be disclosed to third parties without your consent, except in the following circumstances: 

• Where there is a risk of serious harm to you or others  
• Where required by law  
• Where there are safeguarding concerns  

Data Sharing 

I do not sell your personal data. I may share your data with: 

• Trusted service providers (e.g., secure booking or email systems)  
• Legal or regulatory authorities when required  

All third parties are required to respect the security of your data. 

Data Storage and Retention 

Your information is stored securely and retained only as long as necessary, in line with professional guidelines and legal requirements. Therapy records may be retained for five years after your last session. 

Your Data Protection Rights 

Under UK GDPR, you have the right to: 

• Access your personal data  
• Request correction of inaccurate data  
• Request erasure of your data (where applicable)  
• Restrict or object to processing  
• Withdraw consent at any time  

Cookies 

My website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser. 

Security 

I take appropriate technical and organisational measures to protect your personal data. However, no online transmission is completely secure. 

Third-Party Links 

My website may include links to external websites. I am not responsible for their privacy practices. 

Changes to This Policy 

I may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. 

Contact Information 

If you have any questions about this Privacy Policy or how your data is handled, please contact: 

Email: Katiereddingtherapy@icloud.com
Phone: 07765 760605 

Complaints 

If you are unhappy with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.